To access your PingOne profile, you'll need your PingOne self-service portal URL and password.

The out-of-the-box profile includes the user's basic contact and location information by default.

  1. Go to your profile, click the My Profile tab, and then click Edit Profile.
  2. Edit your details.

    The fields that appear are defined by your organization and might include:

    • Contact details: Your name, phone number, mobile number, and email address.
      Note:

      Administrators only: To enable SSO to Support from the My Support Cases option on the Avatar menu, you must have a verified email address in your profile. Your profile must also include your First Name and Last Name.

    • Location: Your physical location, including street name, city, state, and zip code.
  3. Click Save.

    The PingOne directory is updated with your changes.