1. Go to Directory > Users.
    You can also search for users or narrow your search to a particular population. See Searching for users.
  2. Locate the user you want to view and then click the user entry to open the user details panel.

The user details page shows the specific information for the user.

Shows name, user name, and other contact information for the user. You can also see when the user identity was created and updated.
Shows group membership for the user.
Shows the roles that are currently assigned to the user.
Services > Authentication
Shows details about authentication methods, as well as identity providers and linked accounts.
  • Status. Shows whether MFA is enabled for the user.

  • Methods and devices. Shows the authentication methods for the user, such as email, mobile, or SMS. You can see when an authentication method was paired, and remove or block a particular authentication method. If an end user has renamed an authentication method, it will appear here.

  • Authoritative identity provider. Shows the current identity provider for the user and the origin of the user. The latter includes the information from the LDAP gateway, such as user type and password authority, if the user was migrated through it.

  • Sessions. Shows current and recent sessions for the user. A session defines a set of user activity within PingOne applications. See Managing a user's sessions.

  • Linked accounts. Shows any external accounts, such as Google or Apple, linked to the PingOne user account.
Services > Consent
Shows the most recent agreement to which the user has consented.
Services > ID verification
If you have set up ID verification, use this tab to enable ID verification for the current user, reset the verification status, or manually approve a user. See PingOne Verify.
Services > Sync status
If you have set up provisioning for the user, this tab shows details about syncing with external identity stores. See Provisioning.

The following list shows the possible states for each identity:

  • Healthy: The user account was successfully synced to the target identity store.
  • Partial sync: The user account exists in the target identity store, but the user attributes were not fully synced. Ensure that the Allow users to be updated option is selected in the provisioning connection. For more information, see Provisioning.
  • Not synced: The user account does not exist in the target identity store. Ensure that the Allow users to be created option is selected in the provisioning connection. For more information, see Provisioning.
  • Sync failure: The user account was not synced to the target identity store because of an error. Check the configuration of the provisioning connection. For more information, see Provisioning.
Shows user information in a format that is easy for application developers to use.
User details panel