Page created: 17 May 2023
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Page updated: 18 Sep 2023
If automated user ID verification fails for any reason, you can manually approve a user's ID.
Manual approval allows the user to bypass the automated verification process and instead use admin-assisted verification. In this case, the user must present their ID information to a PingOne admin. You can manually approve a user's ID in the PingOne admin console or through the PingOne Verify REST API.
Manually approving a user's ID in the PingOne admin console
Page created: 6 Jan 2022
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Page updated: 18 Sep 2023
The user ID is verified, and the user can register or sign on from their device.
Manually approving a user's ID with the PingOne Verify API
Page created: 17 May 2023
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Page updated: 19 Sep 2023
The user ID is verified, and the user can register or sign on from their device.