Manually approving a user's ID - PingOne - PingOne Cloud Platform

If automated user ID verification fails for any reason, you can manually approve a user's ID. Manual approval allows the user to bypass the automated verification process and instead use admin-assisted verification. In this case, the user must present their ID information to a PingOne admin. You can manually approve a user's ID in the PingOne admin console or through the PingOne Verify REST API.