Manually approving a user's ID - PingOne - PingOne Cloud Platform - PingOne Verify - PingOne Services

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Page created: 17 May 2023 |
Page updated: 18 Sep 2023
| 1 min read

Product documentation Content Type Guide Administrator Guide PingOne Cloud Platform PingOne Product Administrator Audience Access security Capability IDaaS Deployment Method Administration User task PingOne Verify PingOne Services

If automated user ID verification fails for any reason, you can manually approve a user's ID.

Manual approval allows the user to bypass the automated verification process and instead use admin-assisted verification. In this case, the user must present their ID information to a PingOne admin. You can manually approve a user's ID in the PingOne admin console or through the PingOne Verify REST API.

Manually approving a user's ID in the PingOne admin console

Page created: 6 Jan 2022 |
Page updated: 18 Sep 2023
| 1 min read

Product documentation Content Type Guide Administrator Guide PingOne Cloud Platform PingOne Product Administrator Audience Access security Capability IDaaS Deployment Method Administration User task PingOne Verify PingOne Services
  1. Go to Identities > Users.
  2. Locate the user you want to edit.

    You can browse or search for users.

  3. Click the user entry to open the user details panel.
  4. In the user details panel, click the Services tab > ID Verification to view the verification details for the user.
    A screen capture of the ID verification page
  5. Click the Manually Approve User button.

The user ID is verified, and the user can register or sign on from their device.

Manually approving a user's ID with the PingOne Verify API

Page created: 17 May 2023 |
Page updated: 19 Sep 2023
| 1 min read

Product documentation Content Type Guide Administrator Guide PingOne Cloud Platform PingOne Product Administrator Audience Access security Capability IDaaS Deployment Method Administration User task PingOne Verify PingOne Services

The user ID is verified, and the user can register or sign on from their device.