If automated user ID verification fails for any reason, you can manually approve a user's ID.
Manual approval allows the user to bypass the automated verification process and instead use admin-assisted verification. In this case, the user must present their ID information to a PingOne admin. You can manually approve a user's ID in the PingOne admin console or through the PingOne Verify REST API.
Manually approving a user's ID in the PingOne admin console
The user ID is verified, and the user can register or sign on from their device.
Manually approving a user's ID with the PingOne Verify API
The user ID is verified, and the user can register or sign on from their device.