Manually approving a user's ID - PingOne - PingOne Cloud Platform

PingOne Cloud Platform

bundle
pingone
ft:publication_title
PingOne Cloud Platform
Product_Version_ce
PingOne
PingOne Cloud Platform
category
Product
p1
p1cloudplatform
ContentType_ce
Page created: 17 May 2023 |
Page updated: 17 May 2023
| 1 min read

PingOne Cloud Platform PingOne Product Product documentation Content Type Administrator Audience Access security Capability IDaaS Deployment Method Administration User task

If automated user ID verification fails for any reason, you can manually approve a user's ID. Manual approval allows the user to bypass the automated verification process and instead use admin-assisted verification. In this case, the user must present their ID information to a PingOne admin. You can manually approve a user's ID in the PingOne admin console or through the PingOne Verify REST API.

Manually approving a user's ID - console

Page created: 6 Jan 2022 |
Page updated: 9 Jan 2023
| 1 min read

PingOne Cloud Platform PingOne Product Product documentation Content Type Administrator Audience Access security Capability IDaaS Deployment Method Administration User task

  1. Go to Identities > Users.
  2. Locate the user you want to edit. You can browse or search for users.
  3. Click the user entry to open the user details panel.
  4. Click Services > ID Verification to view the verification details for the user.
    ID verification page
  5. Click Manually Approve User.
The user ID is verified and the user can register or sign on from their device.

Manually approving a user's ID - API

Page created: 17 May 2023 |
Page updated: 17 May 2023
| 1 min read

PingOne Cloud Platform PingOne Product Product documentation Content Type Administrator Audience Access security Capability IDaaS Deployment Method Administration User task

  1. Use the PingOne Verify REST API to make the following request.
    PUT /environments/{envID}/users/{userID}/verifyTransactions/{transactionID}

    For more information, seeUPDATE an ID verification transaction record for a user.

The user ID is verified and the user can register or sign on from their device.