Resetting a user's ID verification status - PingOne Services - PingOne - PingOne Verify - PingOne Cloud Platform

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Guide
Guide > Administrator Guide

At any stage in the ID verification process, you can choose to reset a user's verification status. You can reset the verification status in the PingOne admin console or through the PingOne Verify REST API.

You might reset a user's verification status if:

  • There's an error and the user doesn't know what to do.
  • The user verification process is hung in the In Process state.
  • For any reason, you want to request the user to resubmit a successful verification.

Resetting a user's ID verification status in the PingOne admin console

  1. Go to Directory > Users.
  2. Locate the user you want to edit.

    You can browse or search for users.

  3. Click the user entry to open the user details panel.
  4. In the user details panel, click the Services tab > ID Verification to view the verification details for the user.
  5. Click the Reset Verification Status button.

    The Status changes to Not Initiated.

  6. In the confirmation popup, click Reset Verification Status.

The verification process restarts and sends a notification message to the user to resubmit their credentials for verification.

The user can resubmit their ID information from their device at the time of notification, or wait until the next time they sign on to PingOne.

If the user has previously completed a successful ID verification, the signed claim of their ID information still exists on their device. The user can just scan the new ID verification transaction record sent to their device. The customer Verify app then passes the existing signed certification to the ID verification service. The ID verification service validates the claim and changes the status of the user without having to contact the service provider for validation.

If you disable ID verification for a user that has previously completed a successful ID verification, the signed certification of their ID information also still exists on their device. Re-enabling ID verification for the user then follows the same process as described previously.

Resetting a user's ID verification status with the PingOne Verify API