Sync updates

Sync updates occur when there is a change at the source on a user, group, or membership if the target supports group provisioning. The provisioning service updates the user at the target and keeps the source and target in sync.

Sync frequency

Sync frequency depends on the provisioner and is not configurable.

For outbound provisioning, changes are near real-time. When there is a change to a user in PingOne, the target identity store is updated immediately.

For inbound provisioning with Workday, a polling mechanism checks the source identity store every 15 minutes. When there is a circuit breaker due to polling failure, the reset is 12 hours. After 12 hours, the polling mechanism will attempt to run a full re-sync for the associated provisioning rule. For LDAP inbound poll failure, the reset is 30 minutes.

Learn more about inbound and outbound provisioning in Inbound and Outbound Provisioning.

To see your sync status, see Viewing sync status.

Identity store Inbound Outbound Sync Frequency

SCIM

No

Yes

Real-time

Salesforce

No

Yes

Real-time

Salesforce Communities

No

Yes

Real-time

Salesforce Leads and Contacts

No

Yes

Real-time

Aquera

No

Yes

Real-time

Workday

Yes

Yes

Users are retrieved from the source identity store using a polling mechanism.

For every subsequent update, polling occurs every 15 minutes.

Microsoft Azure (Office 365)

No

Yes

Real-time

Zoom

No

Yes

Real-time

Slack

No

Yes

Real-time

ServiceNow

No

Yes

Real-time

Google Workspace

No

Yes

Real-time

GitHub EMU

No

Yes

Real-time

LDAP Gateway

Yes

Yes

For inbound sync, users are retrieved from the source identity store using a polling mechanism.

For every subsequent update, polling occurs every 2 - 3 minutes.

For outbound sync is real-time