• To edit a verify policy:
    1. Go to Identity Verification > Verify Policies.
    2. Click the policy that you want to edit.

      The Policy Detail panel opens.

    3. Next to the Policy Details heading, click the Pencil icon.
    4. Enter or edit the following configurations:
      Field
      Field Description

      Name

      The policy’s name.

      Description

      The policy’s description.

      Transaction Timeout

      Time period (in minutes) in which data can be collected after a transaction is created.

      Maximum transaction timeout is 30 minutes.

      Data Collection Timeout

      Time period (in minutes) in which data can be collected after initiating verification from the UI. By default, the data collection timeout is set to 15 minutes.

      Maximum data collection timeout is 30 minutes.

      Data Collection Only

      Data collection only collects documents from a user, but does not process them for verification.

      Document Authentication Provider

      The provider used to authenticate government documents.

      Select Mitek (default) or Veriff.

      Government ID

      Verification based on government-issued documents, such as a driver license or a passport.

      Configure the following policy settings:

      • ID Verification: Select Required, Optional, or Disabled.
      • Inspection Type: Select the type of inspection performed on government-issued documents:
        • Automatic: AI-based analytics examine the ID document to determine if it is original and unaltered.
        • Manual: A human agent trained in document authentication examines the photo of the ID to determine its authenticity.
        • Step-Up to Manual: Automated inspection is tried first. If the document cannot be verified, the service switches to manual inspection.
      • Government ID Retry Attempts: The number of times a user can retry scanning an ID if the first attempt fails. Possible values for government ID retry attempts are 0-3.

      Facial Comparison

      A live photo (selfie) compared with government ID documents or reference selfie for verification.

      Configure the following policy settings:

      • Facial Comparison: Select Required, Optional, or Disabled.
      • Threshold: The probability that selfies are likely to match with document images (facial comparison) or pass liveness checks (liveness). Select Low, Medium, or High threshold.
      Note:

      Selfies are less likely to match or pass with a higher threshold.

      Liveness

      A liveness check on the live photo (selfie) for verification.

      Configure the following policy settings:

      • Liveness: Select Required, Optional, or Disabled
      • Threshold: The probability that selfies are likely to match with document images (facial comparison) or pass liveness checks (liveness). Select Low, Medium, or High threshold.
      Note:

      Selfies are less likely to match or pass with a higher threshold.

      • Selfie Retry Attempts: The number of times a user can retake a selfie if the first attempt fails. Possible values for selfie retry attempts are 0-3.

      Voice Verification

      Verification using voice samples of the end user. There are two types of voice verification policies: enrollment and verification.

      Note:

      You must configure a separate enrollment policy and verification policy.

      Configure the following policy settings:

      • Voice Verification: Select Required, Optional, or Disabled.
      • Enrollment toggle: Click to enable an enrollment policy. Disable for a verification policy.
      • Text Dependent Samples: The number of voice samples the user must record for enrollment.
      • Voice Text Dependent Phrase: Phrase the user repeats for enrollment or verification.

        You can configure custom phrases with the API. Learn more in Create Custom Voice Phrase.

      • Comparison Threshold: Voice samples are less likely to match with the voice template at higher thresholds.
      • Liveness Threshold: Voice samples are less likely to pass liveness testing at higher thresholds.
      • Retain Original Recordings: Click the toggle to enable storing the original voice sample after a successful transaction.
      • Update On Reenrollment: If disabled, the voice reference is replaced instead of enhanced with additional data.
      • Update On Verification: Click the toggle to enable improving the existing voice reference by adding a new template.

      Phone Verification

      Phone verification using one-time passcode (OTP).

      Email Verification

      Email verification using OTP.

      Create MFA Device

      Registration of a user’s phone number or email address as a trusted MFA device after successful OTP or web link verification.
    5. Click Save.
  • To rename a verify policy:
    1. Go to PingOne Verify > Policies.
    2. Next to the relevant policy that you want to rename, click the More Options (⋮) icon, and then click Rename.

      Screen capture of rename verify policy page.
    3. In the Name field, enter a new name.
    4. Click Save.
  • To set your verify policy as the default policy:
    1. Go to PingOne Verify > Policies.
    2. Next to the relevant policy that you want to set as the default policy, click the More Options (⋮) icon, and then click Make Default.

      You see a message asking if you are sure you want to select this as your default policy.

    3. Click Save.

      A Default icon is added next to your policy name on the Verify Policies page.

    Note:

    Default policies cannot be deleted. You must set a different policy as the default before you can delete a default policy.