How PingOne Advanced Services works

This diagram shows how it works. The Ping Identity Professional Services team works with you to set up the platform, and when it's available, users can perform tasks themselves through the platform or submit support tickets for tasks they can't complete themselves.

This diagram illustrates how users and administrators use PingOne Advanced Services.
  1. The Professional Services team works with you to initially set up PingOne Advanced Services.

    The team connects to your on-premise infrastructure and configures your data sources, environments, authentication and password policies, and ensures the platform is working correctly. Ping follows industry best practices and deploys its products using Kubernetes and Docker.

  2. The Support team and the site reliability engineers proactively monitor your infrastructure and deployments and attempt to address issues before they become problems. They don't monitor your product configurations.
  3. When the IAM service is available:
    • Users can perform a variety of tasks on a self-service basis in the platform, or in PingFederate or PingDirectory, which you can access from the platform. See Self-service tasks for a list of tasks users can perform themselves.
    • Users submit support requests to the Support team for tasks they cannot complete themselves. See Service requests for a list of tasks the Support and Professional Services teams complete for platform users.

      All self-service tasks and service requests are listed and grouped by product in the PingOne Advanced Services task summary table. The table also contains links to instructions for completing each task.