How PingOne Advanced Services works

This diagram shows how it works. The Ping Identity Professional Services team works with you to set up the platform, and when it's available, you can perform tasks yourself through the platform or submit support tickets for tasks you can't complete yourself.

This diagram illustrates how users and administrators use PingOne Advanced Services.
  1. The Professional Services team works with you to initially set up PingOne Advanced Services.

    The team connects to your on-premise infrastructure and configures your data sources, environments, authentication and password policies, and ensures the platform is working correctly. Ping follows industry best practices and deploys its products using Kubernetes and Docker.

  2. The Support team and the site reliability engineers proactively monitor your infrastructure and deployments and attempt to address issues before they become problems. They don't monitor your product configurations. See PingOne Advanced Services monitoring and loggingfor details.
  3. When the IAM service is available:
    • You can perform a variety of tasks on a self-service basis in the platform, or in PingFederate or PingDirectory, which you can access from the platform. See Self-service tasks for a list of tasks you can perform yourself.
    • There are also a variety of different tasks you cannot complete yourself, so we ask that you submit a service request. These requests are sent to our Support and Professional Services teams, who continually monitor the request queues and will work closely with you to complete the request. See Service requests for instructions on submitting each type of request.

      All self-service tasks and service requests are also listed and grouped by product in the PingOne Advanced Services task summary table. The table also contains links to instructions for completing each task.

      Important: Remember that a service request is just a way to initiate a conversation about your needs. The more detail you provide in the request, the better equipped we'll be to help you and appropriately respond.