To change messages for localization purposes, submit a request through the service request form. This form is accessible from the Support Portal.

  1. Complete the following fields:
    • Subject: Enter a description of your request, including the action to be taken.
    • Environment Type: Specify the type of environment affected by this request.
    • Proposed Change Window: Specify the dates or times in which you want the work complete.
  2. In the Capability list, select PingAccess service requests > Localization.
  3. In the Business Priority list, select the appropriate description:
    • Change needed by deadline to avoid business impact
    • Change modifies existing functionality
    • Change adds new functionality
  4. In the Description field, describe the localization update request.
  5. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
  6. Click Save.
  7. Click the Attachments tab and upload a .zip file that contains all of the files in the language-packs directory you are updating.
    Note:

    If necessary, request the latest instance of these files from us before making your update.