Administrators can use self-signed certificates or certificate authority (CA)-signed certificates for the server certificate. Where possible, you should use CA-signed certificates. You should only use self-signed certificates for demonstration and proof-of-concept environments. The certificate can also be generated automatically.

For additional information, see Servers and certificates in the PingDirectory Server Administration Guide.

  1. Complete the following fields:
    • Subject: Enter a description of your request, including the action to be taken.
    • Environment Type: Specify the type of environment affected by this request.
    • Proposed Change Window: Specify the dates or times in which you want the work complete.
  2. In the Capability list, select PingDirectory service requests > Certificates.
  3. In the Certificate to add or replace field, enter the name of the certificate you want to add or replace.
  4. In the Business Priority list, select the appropriate description:
    • Change needed by deadline to avoid business impact
    • Change modifies existing functionality
    • Change adds new functionality
  5. In the Description field, enter a description of your request.
  6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
  7. Click Save.
  8. Click the Attachments tab and upload the certificate you want to add or replace.