Indexes improve database search performance and provide consistent search rates, regardless of the number of database objects stored in the directory information tree (DIT) and are associated with attributes within your schema. To add an index, attributes must already exist in the schema defined for your directory. To delete an index, ensure that data is removed from user entries prior to it being deleted or data modification issues and application errors will exist.

For additional information, see Working with indexes in the PingDirectory Server Administration Guide.

  1. Complete the following fields:
    • Subject: Enter a description of your request, including the action to be taken.
    • Environment Type: Specify the type of environment affected by this request.
    • Proposed Change Window: Specify the dates or times in which you want the work complete.
  2. In the Capability list, select PingDirectory service requests > Indexes.
  3. In the Attribute to index field, provide the attribute that will be indexed.
  4. In the Index type(s) field, select the index types that you want to create. See Index types for a list of PingDirectory server index types.

    If you're unsure of which index types you should select, provide your own filter to specify how the index should be applied. For example, "(cn=smith)" would apply the index to users whose common name is Smith.

  5. If you selected a subtree index and expect that strings might have more than 4,000 matches, you can specify a higher limit in the Substring index entry limit field.
  6. If you expect a search to match more than 4,000 values, you can specify a higher limit in the Index entry limit field. Searches that exceed this will be considered unindexed, and are only allowed upon request.
  7. In the Business Priority list, select the appropriate description:
    • Change needed by deadline to avoid business impact
    • Change modifies existing functionality
    • Change adds new functionality
  8. In the Description field, enter a description of your request.
  9. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
  10. To submit your request, click Save.