Certificates - PingOne Advanced Services - PingOne Cloud Platform - PingOne

PingOne Advanced Services

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pingoneadvancedservices
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PingOne Advanced Services
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PingOne Advanced Services
PingOne Cloud Platform
PingOne
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p1advanced
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To add or replace a server certificate, submit a request through the service request form on the Support Portal and provide the certificates in a secure way.

  • If you are using client certificate authentication, provide the trusted CA certificate (public key) for certificate validation.
  • To replace SSL server certificates, provide the certificate chain (public key for all certificates in the chain) and public and private key of the new server certificate being replaced.
  • For any other certificate requests, select Other from the Certificate type list and provide details in the Description field.
  1. Complete the following fields:
    • Subject: Enter a description of your request, including the action to be taken.
    • Environment Type: Specify the type of environment affected by this request.
    • Proposed Change Window: Specify the dates or times in which you want the work complete.
  2. In the Capability list, select PingFederate service requests > Certificates.
  3. In the Certificate type list, select the appropriate description:
    • Trusted CA certificates
    • New SSL server certificate replacement
    • Other
  4. In the Business Priority list, select the appropriate description:
    • Change needed by deadline to avoid business impact
    • Change modifies existing functionality
    • Change adds new functionality
  5. In the Description field, enter a description of your request.
  6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
  7. To submit your request, click Save.