Page created: 29 Oct 2021
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Page updated: 27 Dec 2022
To install a new plugin, or upgrade an existing plugin, submit a request through the
service request form on the Support Portal.
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Complete the following fields:
- Subject: Enter a description of your request,
including the action to be taken.
- Environment Type: Specify the type of environment
affected by this request.
- Proposed Change Window: Specify the dates or
times in which you want the work complete.
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In the Capability list, select .
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In the Plugin name field, provide the name of the plugin
you want to install.
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In the Plugin version field, provide the plugin version
you want to install.
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In the Business Priority list, select the appropriate
description:
- Change needed by deadline to avoid business impact
- Change modifies existing functionality
- Change adds new functionality
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In the Description field, indicate whether the request
is for a new plugin or an upgrade to an existing plugin.
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If you are tracking your request within your organization, enter the tracking
ID or ticket number associated with it in the Customer Tracking
ID field.
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To submit your request, click Save.