Administrator MFA - PingOne Advanced Services - PingOne Cloud Platform - PingOne

PingOne Advanced Services

PingOne Advanced Services
PingOne Advanced Services
PingOne Cloud Platform

Submit your requests to manage customer IAM Administrator multi-factor authentication (MFA) through the service request form on the Support & Community page.

  1. Complete the following fields:
    • Subject: Enter a description of your request, including the action to be taken.
    • Environment Type: Specify the type of environment affected by this request.
    • Proposed Change Window: Specify the dates or times in which you want the work complete.
  2. In the Capability list, select Platform service requests > Administrator MFA.
  3. In the Administrator(s) field, enter the administrator name.
  4. In the Desired MFA setting field, indicate whether you want to enable or disable MFA.
  5. In the MFA contact method field, indicate whether the MFA contact method will be email or phone number.
  6. In the MFA contact info field, provide the MFA information (email address or phone number).
  7. In the Business Priority list, select the appropriate description:
    • Change needed by deadline to avoid business impact
    • Change modifies existing functionality
    • Change adds new functionality
  8. In the Description field, enter a description of your request.
  9. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
  10. To submit your request, click Save.