Page created: 1 Nov 2021
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Page updated: 21 Apr 2022
PingFederate and PingDirectory support full and incremental backups, which can be
customized to meet your needs. Submit your backup and restoration requests through the
service request form, accessible from the Support & Community
page.
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Complete the following fields:
- Subject: Enter a description of your request,
including the action to be taken.
- Environment Type: Specify the type of environment
affected by this request.
- Proposed Change Window: Specify the dates or
times in which you want the work complete.
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In the Capability list, select .
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In the Product field, indicate whether your request is
regarding PingAccess,
PingDirectory, or
PingFederate.
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In the Business Priority list, select the appropriate
description:
- Change needed by deadline to avoid business impact
- Change modifies existing functionality
- Change adds new functionality
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In the Description field, enter a description of your
request.
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If you are tracking your request within your organization, enter the tracking
ID or ticket number associated with it in the Customer Tracking
ID field.
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To submit your request, click Save.