Page created: 1 Nov 2021
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Page updated: 21 Apr 2022
Product upgrades can be performed on request. Upgrades are provided once per year and
security patches are applied when they are available. Additional upgrades might require a
fee for Professional Services assistance. Submit your upgrade requests through the service
request form on the Support & Community page.
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Complete the following fields:
- Subject: Enter a description of your request,
including the action to be taken.
- Environment Type: Specify the type of environment
affected by this request.
- Proposed Change Window: Specify the dates or
times in which you want the work complete.
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In the Capability list, select .
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In the Product to upgrade field, indicate whether this
request is regarding PingAccess, PingDirectory, or PingFederate.
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In the Version field, indicate the version to which you
want to upgrade.
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In the Business Priority list, select the appropriate
description:
- Change needed by deadline to avoid business impact
- Change modifies existing functionality
- Change adds new functionality
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In the Description field, enter a description of your
request.
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If you are tracking your request within your organization, enter the tracking
ID or ticket number associated with it in the Customer Tracking
ID field.
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To submit your request, click Save.