1. Complete the following fields:
    • Subject: Enter a description of your request, including the action to be taken.
    • Environment Type: Specify the type of environment affected by this request.
    • Proposed Change Window: Specify the dates or times in which you want the work complete.
  2. In the Capability list, select Platform service requests > Upgrades.
  3. In the Product to upgrade field, indicate whether this request is regarding PingAccess, PingDirectory, or PingFederate.
  4. In the Version field, indicate the version to which you want to upgrade.
  5. In the Business Priority list, select the appropriate description:
    • Change needed by deadline to avoid business impact
    • Change modifies existing functionality
    • Change adds new functionality
  6. In the Description field, enter a description of your request.
  7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
  8. To submit your request, click Save.