For tasks you can't complete yourself, submit a service request to the Support and Professional Services teams through the Support Portal.
To access this page, go to the Ping Identity home
page and select . Click Sign On and enter your credentials to access
your account.
To ensure your request is processed as quickly as possible, follow the instructions provided for each type of request. Common service requests are categorized and listed below:
| PingAccess service requests | PingDirectory service requests | PingFederate service requests | Platform service requests |
|---|---|---|---|
If the type of request you want to submit is not listed, select Advanced/Other as your requested capability, provide a detailed description of your needs, and submit your request to the Support team.