To access this page, go to the Ping Identity home page and select Support > Get Support. Click Sign On and enter your credentials to access your account.
A screen capture of the Support & Community page.

To ensure your request is processed as quickly as possible, follow the instructions provided for each type of request. Common service requests are categorized and listed below:

PingAccess service requests PingDirectory service requests PingFederate service requests Platform service requests

If the type of request you want to submit is not listed, select Advanced/Other as your requested capability, provide a detailed description of your needs, and submit your request to the Support team.