If you have a PingOne for Managed Service Providers account, you can suspend one of your customer accounts. This doesn't remove the account, but does remove the customer's ability to single sign-on (SSO) to PingOne or to access the admin portal. You can subsequently reactivate an account when the account status changes.

You'll choose a customer account to suspend. You need either to be a Global Admnistrator or Support Administrator (Read/Write) to suspend an account.

  1. Select the Customers tab.
  2. For the customer account, click in the green area (left) of the toggle button to suspend the account.
    The customer will be unable to SSO or to access the admin portal.
  3. To reactivate the account, click the grey area (right) of the toggle button.