To configure single sign-on (SSO) for ServiceNow, you must have the SAML 2.0 Single Sign-On plugin installed in your ServiceNow account. If this plugin is not yet installed, contact ServiceNow customer support.

  1. In the PingOne for Enterprise admin console, go to Applications > Application Catalog.
  2. Optional: In the Search field, search for the application.
  3. Click the ServiceNow application line to expand it and click Setup.
  4. In a separate tab or window, sign on to your ServiceNow account as an administrative user.
  5. In ServiceNow, go to SAML 2.0 Single Sign-On > Properties.
  6. On the Enable External Authentication line, click Yes.
  7. In the Identity Provider URL which will issue the SAML2 Security token with user info field, enter the Issuer value from PingOne for Enterprise.
  8. In the The base URL to the Identity Provider's AuthnRequest service. The AuthnRequest will be posted to this URL as the SAMLRequest parameter field, enter<IdP ID>, replacing <IdP ID> with the IdP ID value from PingOne.
In PingOne for Enterprise, click Continue to Next Step.