If you encounter any issues with Windows login - passwordless, review the information that is recorded in the log files and the event information that is displayed in the Audit window in PingOne.

You can find detailed activity information regarding Windows login - passwordless in the log files that are located in the logs folder under the folder that you specified during installation (the default location is C:\Program Files\Ping Identity\PingID\Windows Passwordless\logs). To include a greater level of detail in the log files, contact customer support for instructions on how to set the logging level to Debug.


For some of the log files, there is no mechanism to limit the file size. You shouldn't leave the logging at Debug level for an extended period of time.

The Audit window in PingOne includes information on events, such as certificate creation and user authentication. For more information, see the Audit section in the PingOne documentation.