You might encounter the following common issues after completing configuration.
SSO attempt looping
Single sign-on (SSO) attempt locking happens if the following items in the Okta configuration aren't set to the PingFederate assertion consumer service (ACS) endpoint:
- Postback URL
PingFederate error in server.log
The following error implies that the entityID used for the Okta connection is incorrect.
Top level error (ref#ftpcge): Unable to lookup idp connection metadata for entityid='http://www.okta.com/<string>
Check your metadata or check with the Okta account owner to verify the entityID.