Page created: 19 Aug 2021
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Page updated: 8 Feb 2022
To allow PingFederate to act as an identity provider and manage users in Zendesk, create a service provider (SP) connection.
-
In the PingFederate
administrator console, create a new SP connection:
- For PingFederate 10.1 or later: go to Create Connection. . Click
- For PingFederate 10.0 or earlier: go to Create Connection. . Click
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Configure the basic connection details with the Zendesk
quick connection template.
- On the Connection Template tab, select Use a template for this connection.
- In the Connection Template list, select Zendesk Provisioner.
- In the Metadata File row, upload the zendesk-saml-metadata.xml file that you saved in Obtain your Zendesk SAML 2.0 metadata XML file. Click Next.
- On the Connection Type tab, select Browser SSO Profiles and Outbound Provisioning. Click Next.
- On the Connection Options tab, click Next.
- On the General Info tab, in the Connection Name field, enter a name of your choosing. Click Next.
-
On the Browser SSO tab, configure your browser SSO settings
as shown in Configuring IdP Browser SSO in the PingFederate
documentation.
- On the Credentials tab, configure the connection credentials as shown in Configuring credentials in the PingFederate documentation. Click Next.
- On the Include the certificate in the signature <KEYINFO> element check box. tab, select the
-
On the Outbound Provisioning tab, configure provisioning as
shown in Configuring outbound provisioning in the
PingFederate documentation:
- On the Activation and Summary tab, above the Summary section, click the toggle to turn on the connection. Click Save.