---
title: Troubleshoot the ForgeRock Authenticator
description: Multi-factor authentication requires you to register a device, which is used as an additional factor when you log in to AM.
component: sdks
version: latest
page_id: sdks:authenticator:troubleshooting
canonical_url: https://docs.pingidentity.com/sdks/latest/authenticator/troubleshooting.html
revdate: Tue, 18 Jul 2023 14:37:51 +0100
keywords: ["Troubleshooting", "OAuth 2.0", "Integration"]
section_ids:
  troubleshooting_the_forgerock_authenticator_for_apple_watch: Troubleshooting the ForgeRock Authenticator for Apple Watch
  how_do_i_fix_issues_with_push_notifications_on_apple_watch: How do I fix issues with push notifications on Apple Watch?
---

# Troubleshoot the ForgeRock Authenticator

Multi-factor authentication requires you to register a device, which is used as an additional factor when you log in to AM.

The following table summarizes different tasks related to devices used for multi-factor authentication:

| Task                                                                                                                                                                                                | Resources                                                                                                                                                                              |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Recover user accounts**Learn how to recover a user account when the user has lost their registered device, or when their device has become out of sync with AM.                                   | * [Recover after replacing a lost device](troubleshooting/authn-mfa-using-lost.html)

* [Recover after a device becomes out of sync](troubleshooting/authn-mfa-using-out-of-sync.html) |
| **Reset registered devices**In some scenarios, for example, when users are not able to access their recovery codes, you may need to reset their registered devices to allow them to register again. | - [Reset registered devices over REST](troubleshooting/authn-mfa-reset-devices.html)                                                                                                   |

## Troubleshooting the ForgeRock Authenticator for Apple Watch

Ensure you are always using the latest version of the [ForgeRock Authenticator for Apple Watch](https://apps.apple.com/us/app/forgerock-authenticator/id1038442926?platform=appleWatch).

### How do I fix issues with push notifications on Apple Watch?

A stalled upgrade can cause the ForgeRock Authenticator for Apple Watch from receiving push notifications:

![Upgrade stalled on Apple Watch](_images/authenticator-upgrade-on-apple-watch.png)Figure 1. Upgrade stalled on Apple Watch

To resolve this issue, remove the application from the Apple Watch, and reinstall from the [App Store](https://apps.apple.com/us/app/forgerock-authenticator/id1038442926?platform=appleWatch).