---
title: Setting up password recovery in PingOne
description: Learn how to set up password recovery for an application using PingOne.
component: solution-guides
page_id: solution-guides:customer_use_cases:htg_password_recovery_setup_p1
canonical_url: https://docs.pingidentity.com/solution-guides/customer_use_cases/htg_password_recovery_setup_p1.html
revdate: February 16, 2022
section_ids:
  about-this-task: About this task
  steps: Steps
  result: Result:
  result-2: Result:
  choose-from: Choose from:
---

# Setting up password recovery in PingOne

Learn how to set up password recovery for an application using PingOne.

## About this task

Set up account recovery by modifying an application's **Single\_Factor** policy in the PingOne administrative console or Unified Product Administrator.

## Steps

1. Sign on to PingOne and go to **Experiences > Authentication Policies**.

   ![Screen capture of the PingOne navigation menu. The menu has Experiences selected with sub-menu options for Authentication Policies, Auth Method Policies, Password Policies, and Risk Policies. The Authentication Policies option is selected.](_images/eic1627403251642.png)

   ### Result:

   The **Policies** page lists your default **Single\_Factor** and **Multi\_Factor** policies.

   ![Screen capture of the Policies page with a list of all existing policies in your PingOne configuration.](_images/lta1626204946617.jpg)

2. To modify the **Single\_Factor** policy, click the **Expand** icon and then click the **Pencil** ([icon: pencil, set=fa]) icon.

   ![Screen capture of the expanded Single\_Factor authentication policy with a summary of its login, recovery and registration, required when, and presented identity providers configuration details.](_images/jmo1626205305899.jpg)

3. In the **Recovery & Registration** section, select the **Enable account recovery** checkbox. Click **Save**.

   ![Screen capture of the edit page for the Single\_Factor policy. There are modifiable configurations for Login, Recovery & Registration, Requested When, and Presented Identity Providers. The Recovery & Registration section has checkboxes for Enable account recovery and Enable registration. The Enable account recovery checkbox is selected.](_images/xaq1626205429170.jpg)

4. To view the connection policies of an application, go to **Connections > Applications**.

   ![Screen capture of the PingOne navigation menu. The menu has Connections icon selected with sub-menu options for Application, External IDPs, PingFederate, and Provisioning. The Applications option is selected.](_images/zrw1627404943029.jpg)

   ### Result:

   The **Applications** page lists all of your existing applications.

5. Locate the application that contains the connection policy you want to modify, and click the **Expand** icon.

6. To modify the application's policies, click the **Policies** tab and then click the **Pencil** ([icon: pencil, set=fa]) icon.

   ![Screen capture of a expanded application. There are tabs for Profile, Configuration, Access, Policies, Attribute Mappings, and Roles. The Policies tab is selected.](_images/akb1626205809699.jpg)

7. To add the **Single\_Factor** policy to **Applied Policies**, choose one of the following ways:

   ### Choose from:

   * Drag the **Single\_Factor** policy from **All Policies** to **Applied Policies**.

   * Click the **[icon: plus, set=fa]**icon in the **Single\_Factor** policy.

     ![Screen capture of the Policies tab with existing policies for All Policies and Applied Policies. The All Policies section has Multi\_Factor and Single\_Factor listed.](_images/xbb1626209941584.jpg)

8. Click **Save**.

   ![Screen capture of a dragged Single\_Factor policy from the All Policies section to the Applied Policies section. The Single\_Factor policy is highlighted waiting for the changes to be saved. There are buttons for Save and Discard Changes.](_images/zir1626209614329.jpg)