---
title: Resetting a password using a link through email
description: Reset a password using a one-time link sent to a user's email account.
component: solution-guides
page_id: solution-guides:customer_use_cases:htg_password_reset_p1_method_email
canonical_url: https://docs.pingidentity.com/solution-guides/customer_use_cases/htg_password_reset_p1_method_email.html
llms_txt: https://docs.pingidentity.com/solution-guides/llms.txt
docs_for_agents: https://developer.pingidentity.com/build-with-ai/docs-for-agents.md
revdate: April 29, 2024
section_ids:
  before-you-begin: Before you begin
  about-this-task: About this task
  steps: Steps
  result: Result:
  result-2: Result:
  result-3: Result:
  result-4: Result:
  result-5: Result:
  choose-from: Choose from:
  result-6: Result:
  result-7: Result:
---

# Resetting a password using a link through email

Reset a password using a one-time link sent to a user's email account.

## Before you begin

* Make sure **Password Reset Type** is set to **Email One-Time Link** in your HTML Form Adapter instance configuration.

## About this task

For resetting a password using an email link, you must set up an SMTP mail server.

## Steps

1. Go to **Authentication****IdP Adapters** and, in the **Instance Name** list, select the adapter instance that you want to use.

2. **Optional:** Create a local identity profile (LIP).

   |   |                                                                                                                                                                                                                 |
   | - | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
   |   | Do this step if you want to allow self-service registration using their local identity profile, such as managing a password reset or forgot password scenario. If not, you can skip this step and go to step 3. |

   1. On the **IdP Adapter** tab, click **Manage Local Identity Profiles**.

      ### Result:

      The **Local Identity Profiles** page opens.

   2. Reuse an existing Local Identity Profile or click **Create New Profile** to create a new profile.

      ### Result:

      The **Local Identity Profile** page opens.

   3. On the **Profile Info** tab, select the **Enable Registration** checkbox to show the **Email Verification** tab and email configuration settings for this identity profile. Click **Next**.

   4. On the **Email Verification** tab, select the **Enable Email Ownership Verification** checkbox to show additional email verification settings. Click **Next**.

   5. On the **Summary** tab, click **Done**.

      ### Result:

      You're returned to the **Create Adapter Instance** page.

3. On the **IdP Adapter** tab, click **Manage Notification Publishers**.

   ### Result:

   The **Notification Publishers** page opens.

4. Reuse an existing instance or click **Create New Instance** to create a new one.

   ### Result:

   The **Create Notification Publisher Instance** page opens.

5. On the **Type** tab, in the **Type**list, select **SMTP Notification Publisher**. Click **Next**.

6. On the **Instance Configuration** tab, in the **Email Server** field, enter one of the following:

   ### Choose from:

   * a mailtrap.io

   * a gmail smtp server

   ![A screen capture of the Instance Configuration tab within the Create Notification Publisher Instance configuration window. There are settings to configure the server to communicate with your organization's SMTP mail server. The user can edit the From Address, Email Server, SMTP Port, Encryption Method, SMTPS Port, Verify Hostname, and UTF-8 Message Header Support settings. In this screen capture the SMTP Port field has 25 entered, the Encryption Method drop-down has None selected, the SMTPS Port has 465 entered, and the Verify Hostname checkbox is selected.](_images/joa1606333432434.png)

7. Click **Next**.

8. On the **Summary** tab, click **Save**.

9. Go to the user **Sign On** page and click the **Trouble Signing On?** link.

   ![A screen capture of the Sign On page. The page displays the username and password fields as well as the Sign On button. If the user is having issues signing on the Change Password and Trouble Signing On links are provided.](_images/lkb1605644195117.jpg)

   ### Result:

   An email containing a one-time password reset link is sent to your email.

10. In your email inbox, open the password reset email from PingFederate. Click on the link provided to reset your password.

    ### Result:

    You're directed to the **Reset Your Password** page.

11. In the **Reset Your Password** page, enter a new password in the **New Password** and **Confirm New Password** fields. Click **Reset**.

![A screen capture of the Reset Your Password page. The page displays the New Password and Confirm New Password fields, requesting the user to enter and reenter their password change. The user can click Reset to confirm and save the password changes or Cancel to stop the password changing process.](_images/oso1605568287541.jpg)