---
title: Resetting a password through a text or SMS message
description: Configure an SMS provider in an HTML Form Adapter instance in PingFederate for users to receive a text message notification with a one-time passcode (OTP) to reset their password.
component: solution-guides
page_id: solution-guides:customer_use_cases:htg_password_reset_p1_method_message
canonical_url: https://docs.pingidentity.com/solution-guides/customer_use_cases/htg_password_reset_p1_method_message.html
llms_txt: https://docs.pingidentity.com/solution-guides/llms.txt
docs_for_agents: https://developer.pingidentity.com/build-with-ai/docs-for-agents.md
revdate: April 29, 2024
section_ids:
  before-you-begin: Before you begin
  steps: Steps
  result: Result:
  result-2: Result:
  result-3: Result:
---

# Resetting a password through a text or SMS message

Configure an SMS provider in an HTML Form Adapter instance in PingFederate for users to receive a text message notification with a one-time passcode (OTP) to reset their password.

## Before you begin

* Make sure **Password Reset Type** is set to **Text Message** in your HTML Form Adapter instance configuration.

## Steps

1. Go to **Authentication****IdP Adapters** and, in the **Instance Name** list, select the adapter instance that you want to use.

2. Go to the **IdP Adapter** tab and click **Manage SMS Provider Settings**.

![A screen capture of the IdP Adapters instance configuration in . On the IdP Adapter tab, the user can modify various instance settings by clicking Manage Password Credential Validators, Mange SMS provider Settings, Mange Local Identity Profiles, Manage Notification Publishers, Manage CAPTCHA Settings, or Manage Policy Contracts, as well as Show Advanced Fields to display more configuration settings. To open and edit the SMS Provider configuration, the user clicks Manage SMS Provider Settings. To finalize, edit, or undo any changes, the user clicks Save, Next, Previous, or Cancel.](_images/ghy1605660160622.png)

1. In the **Manage SMS Provider Settings** page, edit the **Account SID**, **Auth Token**, **From Number** fields to match your service account. Click **Save**.

![A screen capture of the Manage SMS Provider Settings window configuration in to connect to an SMS Provider. The user can edit the Account SID, Auth Token, and From Number fields to match their service account. The user can click Save to save their changes or Cancel to undo any new changes.](_images/spc1605660341199.png)

\+

### Result:

\+ You're returned to the **Create Adapter Instance** page.

1. On the **Summary** tab, click **Save**.

2. Go to the **Sign On** page and click the **Trouble Signing On?** link. ![A screen capture of the Sign On page. The Sign On page has the username and password fields and Sign On button. If the user is having issues signing on, the Change Password and Trouble Signing On links are provided.](_images/lkb1605644195117.jpg)

   ### Result:

   A text message notification with an OTP is sent to your mobile phone.

3. In the **Account Recovery** page, in the **Enter Security Code** field, enter the OTP. Click **Validate**.

   ### Result:

   You're directed to the **Reset Your Password** page.

4. Enter a new password in the **New Password** and the **Confirm New Password** fields. Click **Reset**.

![A screen capture of the Reset Your Password page. The page displays the New Password and Confirm New Password fields, requesting the user to enter and reenter their password change. The user can click Reset to confirm and save the password changes or Cancel to stop the password changing process.](_images/oso1605568287541.jpg)