---
title: Reset Idle Timeout
description: A flag for whether an agent configured in SSO-only mode should refresh the user's session idle time when the user accesses a protected resource.
component: web-agents
version: 2025.11
page_id: web-agents:properties-reference:com.forgerock.agents.call.session.refresh
canonical_url: https://docs.pingidentity.com/web-agents/2025.11/properties-reference/com.forgerock.agents.call.session.refresh.html
---

# Reset Idle Timeout

A flag for whether an agent configured in SSO-only mode should refresh the user's session idle time when the user accesses a protected resource.

AM sessions have an idle timeout after which they expire. When users access protected resources through an agent, the agent requests a policy decision on behalf of that user, which resets the idle timeout.

If the agent is configured in SSO-only mode, the session may unexpectedly expire in AM due to idle timeout before the user has finished accessing the application.

Set this property to `true` to refresh the timeout when the user performs an action.

When set to `true`, the agent makes an additional call to AM; this may cause a performance impact. Configure this property only if:

* The agent is configured in SSO-only mode

* User's sessions are timing out in AM because they are unexpectedly reaching the maximum idle timeout value.

Default: `false`

|                    |                                                                           |
| ------------------ | ------------------------------------------------------------------------- |
| Property name      | `com.forgerock.agents.call.session.refresh`   Introduced in Web Agent 5.7 |
| Function           | General                                                                   |
| Type               | Boolean: `true` returns true; all other strings return `false`.           |
| Bootstrap property | No                                                                        |
| Required property  | No                                                                        |
| Restart required   | No                                                                        |
| AM console         | Tab: `Global`Title: `Reset Idle Timeout`                                  |