PingID End User Guide

Uninstalling the PingIDmobile app (legacy)

Uninstall the PingID mobile app from a single device.

About this task

If you want to keep the PingID mobile app after you uninstall it from one device, you can transfer PingID to a different device in one simple procedure. For more information, see Transferring PingID mobile app to a different device using a QR code.

After uninstalling the mobile app, the device remains paired to the PingID server but cannot be used. Administrators can unpair the device from the PingID server.

Animations showing the app One-Time Passcode request for iOS and Android mobile devices.

Steps

  1. Unpair the PingID app from all organizations.

    If you do not unpair the app before uninstalling, you might experience problems pairing other devices. Contact your helpdesk for support.

  2. Uninstall the PingID app on an Android or iOS device:

    Choose from:

    • Android:

      1. On your device, press and hold the PingID application icon and then drag it to the Uninstall icon at the top right hand corner of your screen.

    • iOS:

      1. On your device, press and hold the PingID application icon until all icons appear with an x on the top left.

      2. On the PingID app, tap x.

      3. Tap Delete to confirm your request.

  3. Click Delete.

    Result:

    The PingID app is deleted and all associated data is removed.