PingID End User Guide

Unpairing the PingID mobile app

If you no longer use the PingID mobile app to authenticate, you can unpair your device.

Steps

  1. Open the PingID app on the device that you want to unpair.

    Ensure your device has access and is connected to the internet before unpairing your device.

  2. Tap the Menu icon (doo1693736907520) and then tap Unpair Device(Screen capture of the Unpair icon).

    A screen capture showing the menu, with the following options: Settings, Change Device, Unpair Device, Manual Authentication, Help, and About

    Result:

    You’ll see the Unpair Device screen, warning you that if you unpair your device, you’ll no longer be able to use the app to authenticate from this device.

    A screen capture of the Unpair Device screen warning that if you unpair you’ll no longer be able to use the app to authenticate from this device.

  3. Tap Unpair Device.

    Result:

    You’ll see a confirmation message.

  4. Tap Unpair to confirm the request.

Result

The device is unpaired, and you can no longer use it to authenticate.