PingID End User Guide

Unpairing the PingID mobile app (legacy)

To no longer use your mobile device to authenticate using the PingID mobile app, unpair your device.

About this task

On your mobile device, unpair your device from the PingID app.

+ An animation showing the unpairing of a mobile device from the PingID app.

Steps

  1. Open the PingID app on the device that you want to unpair.

    Ensure your device has access and is connected to the internet before unpairing your device.

  2. Tap the Gear icon in the top right corner of the app.

    Result:

    The PingID authentication screen moves left to reveal the PingID mobile app menu.

  3. In the menu, tap Unpair Device.

    Result:

    A message appears asking you to confirm your request to unpair your device from the PingID app.

  4. Confirm or cancel your changes:

    Choose from:

    • To confirm your changes, tap Unpair.

    • To stop your unpairing request, tap Cancel.

  5. Tap Unpair. Tap Ok.

    Result:

    The device is unpaired, and you cannot use it to authenticate.