ServiceNow supported attributes

The following table lists all the attributes that can be mapped for user provisioning to ServiceNow. For more information about these attributes, see Create a user in the ServiceNow documentation.

Attribute Description

Username

The user’s username and ServiceNow login. PingOne uses this value to synchronize pre-existing users in ServiceNow with PingOne.

Prefix

The user’s honorific prefix, such as Ms., Mr., or Dr.. This attribute maps to introduction in ServiceNow.

FirstName

The user’s first (given) name. For example, "Barbara" in "Ms. Barbara Jane Jensen, III".

MiddleName

The user’s middle name. For example, "Jane" in "Ms. Barbara Jane Jensen, III".

LastName

The user’s last (family) name. For example, "Jensen" in "Ms. Barbara Jane Jensen, III".

The user’s email address.

MobilePhone

The user’s mobile phone number.

BusinessPhone

The user’s business phone number.

HomePhone

The user’s home phone number.

Roles

The user’s role, such as Student or Faculty. This attribute supports multiple values.

The ServiceNow Provisioner can assign only roles that are already assigned to the user account that you use for provisioning.

The ServiceNow Provisioner does not create new roles, so the roles must already exist in ServiceNow.

Title

The user’s business title, such as Software engineer.

Active

The status of the user account in ServiceNow.

LockedOut

If true, the user is locked out. The user account still exists in ServiceNow, but the user cannot sign on.

Password

The user’s password. Passwords cannot be mapped from a source data store, so this field can be used to set a literal default value.

PasswordNeedsReset

If true, the user must change their password at the next sign-on.

EmployeeNumber

A string identifier, typically numeric or alphanumeric, assigned to a person, often based on order of hire or association with an organization.

Gender

The user’s gender.

Manager

The Username that represents the manager for the user.

Department

The user’s department or work group, such as "Sales".

Street

The user’s street address.

City

The user’s city or locale.

Zip

The user’s ZIP code or postal code.

State

The user’s state, province, or territory.

CountryCode

The user’s country. Uses the two-character country code as defined by the ISO-3166-1 alpha-2 standard.

Location

The user’s geographical location.

Timezone

The user’s time zone. Uses the IANA time zone database format. For example, America/Los_Angeles. The ServiceNow provisioner can set only time zones that are already assigned to the user account that you use for provisioning. You might need to update the time zones in ServiceNow to account for other allowable values.

Language

The user’s language. Uses the two-character language code as defined by the ISO 639-1 standard.

Notification

Determines whether to enable notifications. Select Enable or Disable.

TimeFormat

The user’s time format.

The ServiceNow Provisioner can set only time formats that are already assigned to the user account that you use for provisioning.

For more information, see Global date and time field format in the ServiceNow documentation.

Photo

The user’s photo.