Creating a ServiceNow connection
Use a ServiceNow connection to enable provisioning from PingOne to the ServiceNow user directory.
Before you begin
Review the User administration information in the ServiceNow documentation.
Make sure that you have:
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Administrator access to a ServiceNow instance running a supported version.
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The username and password for the administrator account.
Steps
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Go to Integrations → Provisioning.
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Click and then click New connection.
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For Identity Store, click the Select button.
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Under ServiceNow, click Select and then click Next.
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Enter a name and description for this provisioning connection. The connection name will appear in the list when you’ve completed and saved the connection.
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Click Next.
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On the Configure authentication screen, enter the following:
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ServiceNow URL. The URL of your ServiceNow instance. For example,
https://yourinstance.service-now.com
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Username. The administrator user for the ServiceNow instance.
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Password. The password for the administrator user.
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Click Test connection to verify that PingOne can establish a connection to ServiceNow.
Result:
If there are any issues with the connection, a Test Connection Failed dialog box opens. Click Continue to resume the setup with an invalid connection.
You cannot use the connection for provisioning until you have established a valid connection to ServiceNow. To retry, click Cancel in the Test Connection Failed dialog box and repeat step 7.
Troubleshooting:
Learn more about troubleshooting your connection in Troubleshooting Test Connections Failure.
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On the Actions screen, enter the following:
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Allow users to be created. Determines whether to create a user in the ServiceNow user directory when the user is created in the PingOne identity store.
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Allow users to be updated. Determines whether to update user attributes in the ServiceNow user directory when the user is updated in the PingOne identity store.
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Allow users to be disabled. Determines whether to disable a user in the ServiceNow user directory when the user is disabled in the PingOne identity store.
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Allow users to be deprovisioned. Determines whether to deprovision a user in the ServiceNow user directory when the user is deprovisioned in the PingOne identity store.
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Remove action. Determines the action to take when removing a user from the ServiceNow user directory.
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Disable. When a user is deprovisioned from the PingOne identity store, PingOne disables the user in the external identity store.
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Deprovision on rule deletion. Determines whether to deprovision users that were provisioned using this rule if the rule is deleted.
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Click Finish.
Next steps
To define which users are provisioned and how attributes are mapped between PingOne and an external identity store, follow the instructions in Creating an outbound rule.