ServiceNow provisioning known limitations
The following are known issues or limitations with the ServiceNow provisioning connection.
-
When Allow Users To be Disabled is set to
false
but Allow Users To Be Updated is set totrue
, then any update to a disabled user, such as a name change, won’t get propagated to ServiceNow. For updates to go through for a disabled user, both settings must be set totrue
. -
If the PingOne attribute
PhotoLink
is mapped to the ServiceNow attributePhoto
, the URL can get truncated because themaxLength
for thePhoto
attribute is40
. We recommend that you manually upload the user photo on the ServiceNow console. -
If you delete a user in the PingOne console, the user will be disabled in the ServiceNow directory. In PingOne,
Disable
is the only option for Remove action. To delete a user, use the ServiceNow console.