Ping Government Identity Cloud

Service requests

Submit service requests to the Support and Professional Services teams for tasks you can’t complete yourself through the Support Portal.

To access this page, go to the Ping Identity home page and select Support > Get Support. Click Sign On and enter your credentials to access your account.

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Our support teams will perform these tasks on your behalf, in accordance with Support guidelines.

  • Adding and configuring MTLS

  • Adding radius

  • Adding TLS certificates

  • Adding virtual hosts

  • Changing log levels

  • Changing the cluster settings

  • Obtaining integration kits

  • Log forwarding

  • Requesting access to the server profile repo

  • Backup and restoration

  • Requesting stored backups

  • Requesting that a Ping Identity pod be restarted

  • Restoring backups