Requirements
Ping Identity supports customers using the versions specified here. Other versions and alternative environments might work as well. When opening a support ticket for an issue, however, make sure you can also reproduce the problem on a combination covered here.
Special requests
If you have a special request regarding support for a combination not listed here, contact support.
Supported Clients
Client Platform | Native Apps(1) | Chrome(2) | Edge(2) | Firefox(2) | Safari(2) | Mobile Safari |
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Windows 8 |
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Windows 10 |
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Mac OS X 10.11 or later |
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Ubuntu 14.04 LTS or later |
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iOS 9 or later |
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Android 6 or later |
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(1) Native Apps is a placeholder to indicate the platform is not limited to browser-based technologies. An example of a native app would be something written to use common REST APIs.
(2) Latest stable versions are supported.
AM requirements
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Java Agent supports AM 6.5 and later versions.
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Java Agent requires the WebSocket protocol to communicate with AM. Both the Java container and the network infrastructure must support the WebSocket protocol. For information about WebSocket support, see the documentation for your network infrastructure and Java container.
Java platform requirements
Java Agent runs in a Java container and requires a Java Development Kit. For the best security, use the most recent supported Java update.
Java platform requirements Java Agent 2024.11
Vendor | Version | Comment |
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Oracle Java |
11(1) |
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17 |
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OpenJDK |
11(1) |
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17 |
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(1) Support to be discontinued in a future release.
Java platform requirements Java Agent 2024.9
Vendor | Version | Comment |
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Oracle Java |
11(1) |
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17 |
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OpenJDK |
11(1) |
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17 |
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(1) Support to be discontinued in a future release.
Java platform requirements Java Agent 2024.6
Vendor | Version | Comment |
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Oracle Java |
11 |
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17 |
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OpenJDK |
11 |
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17 |
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(1) Support to be discontinued in a future release.
Java platform requirements Java Agent 2024.3
Vendor | Version | Comment |
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Oracle Java |
11 |
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17 |
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OpenJDK |
11 |
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17 |
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(1) Support to be discontinued in a future release.
Java platform requirements Java Agent 2023 releases
Vendor/version | Web application containers & minimum supported versions | Agent version |
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Oracle JDK 11, OpenJDK 11 |
WildFly |
2023.11, 2023.9, 2023.6, 2023.3 |
Tomcat 9 |
2023.11, 2023.9, 2023.6, 2023.3 |
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JBoss EAP 7.3+ |
2023.11, 2023.9, 2023.6, 2023.3 |
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Jetty 9.4.13+(1), 10, 11 |
2023.11, 2023.9, 2023.6, 2023.3 |
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Oracle JDK 17, OpenJDK 17 |
WildFly 25+ |
2023.11, 2023.9, 2023.6, 2023.3 |
Tomcat 9+ |
2023.11, 2023.9, 2023.6, 2023.3 |
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Jetty 10+ |
2023.11, 2023.9, 2023.6, 2023.3 |
(1) Supports Java 11.
Jakarta platform requirements
Jakarta platform requirements Java Agent 2024.11
Java Agent supports Jakarta EE 9+.
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Jakarta platform requirements Java Agent 2024.9
Java Agent supports Jakarta EE 9+.
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Jakarta platform requirements Java Agent 2024.6
Java Agent supports Jakarta EE 9+.
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Jakarta platform requirements Java Agent 2024.3
Java Agent supports Jakarta EE 9+.
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Jakarta platform requirements Java Agent 2023.11
Java Agent supports Jakarta EE 9+.
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Jakarta platform requirements Java Agent 2023.9
Java Agent supports Jakarta EE 9+.
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Jakarta platform requirements Java Agent 2023.6
Java Agent supports Jakarta EE 9+.
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Jakarta platform requirements Java Agent 2023.3
Java Agent supports Jakarta EE 9+.
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Jakarta platform requirements Java Agent 5.10
Java Agent supports Jakarta EE 9+, with JDK 11.
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
Java EE platform requirements
Java EE platform requirements Java Agent 2024.11
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Java EE platform requirements Java Agent 2024.9
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Java EE platform requirements Java Agent 2024.6
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Java EE platform requirements Java Agent 2024.3
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Java EE platform requirements Java Agent 2023.11
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Java EE platform requirements Java Agent 2023.9
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Java EE platform requirements Java Agent 2023.6
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Java EE platform requirements Java Agent 2023.3
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1) Support to be discontinued in a future release.
(2) Does not support JDK 17.
Java EE platform requirements Java Agent 5.10
Operating systems (OS) | OS versions | Web application containers & minimum supported versions |
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(1)Does not support JDK 11.
(2)Support to be discontinued in a future release.