To check the SSH connectivity from the management machine to other host machines:

  • Enter the $ ./bin/start.sh check command on the management host command line. 
    User configured for SSH: ec2-user
Checking sudo connectivity between ansible management host and other hosts...
172.16.40.187 | SUCCESS => {
    "changed": false, 
    "ping": "pong"
}
SSH connectivity to all hosts is successful
Capturing host information...
Host information is captured successfully

During SSH connectivity check between management host machine and PingIntelligence hosts, you might encounter errors because of user permission issues or connectivity issues between machines. The following are some of the common error messages:

  • User configured for SSH: ec2-user
Checking connectivity between ansible management host and other hosts...
172.16.40.187 | UNREACHABLE! => {
    "changed": false, 
    "msg": "Authentication failure.", 
    "unreachable": true
}
Sun Jul 12 19:22:41 MDT 2020: SSH connection error: connectivity to all hosts is not successful for ec2-user

    You have configured the user to use a password to authenticate with the hosts machines; however, the configured password in the hosts file is wrong.

  • User configured for SSH: ec2-user
Checking connectivity between ansible management host and other hosts...
172.16.40.187 | UNREACHABLE! => {
    "changed": false, 
    "msg": "Failed to connect to the host via ssh: Permission denied (publickey,password).\r\n", 
    "unreachable": true
}
Sun Jul 12 19:26:16 MDT 2020: SSH connection error: connectivity to all hosts is not successful for ec2-user

    ansible_ssh_pass for authentication with password is uncommented in the hosts file. However, the password field has been left empty. Leaving the value empty is equivalent to passwordless authentication.

  • User configured for SSH: ec2-user
Checking sudo connectivity between ansible management host and other hosts...
172.16.40.187 | FAILED! => {
    "changed": false, 
    "module_stderr": "Connection to 172.16.40.187 closed.\r\n", 
    "module_stdout": "sudo: a password is required\r\n", 
    "msg": "MODULE FAILURE", 
    "rc": 1
}
Sun Jul 12 19:30:26 MDT 2020: SSH connection error: sudo connectivity to all hosts is not successful for ec2-user

    install_with_sudo is set to true, and there is an error connecting toPingIntelligence host machines.

    Some probable reasons for error in connectivity are:

    • The user is not in the sudoers file, or the user is not in any group that has sudo privileges.
    • The user does not have NOPASSWD: ALL privileges in the sudoers file.
  • User configured for SSH: ec2-user
Checking sudo connectivity between ansible management host and other hosts...
172.16.40.81 | UNREACHABLE! => {
    "changed": false, 
    "msg": "Failed to connect to the host via ssh: ssh: connect to host 172.16.40.81 port 22: Connection timed out\r\n", 
    "unreachable": true
}
Sun Jul 12 21:41:08 MDT 2020: SSH connection error: sudo connectivity to all hosts is not successful for ec2-user

    The IP address configured in the hosts file is not available.

  • [localhost]: FAILED! => {"changed": false, "msg": "Aborting, target uses selinux but python bindings (libselinux-python) aren't installed!"}
  to retry, use: --limit @/home/ec2-user/411/pingidentity/pi-api-deployment/ansible/setup.retry

    selinux dependency: If you encounter the following error, you must install the selinux package on the host machine on which you see this error. Check the machine mentioned before FAILED! in the output to identify the machine where selinux needs to be installed.