Troubleshooting registration and profile management issues - PingFederate - 10.2

PingFederate Server

PingFederate Server
PingFederate 10.2

Certain browser extensions and their default settings can block a user's alternative authentication options configured to display on a third-party registration and profile management page. Review what browser a user currently employs and, if necessary, disable and fine-tune the extension settings of the browser.

Consider the following example. You have enabled third-party identity providers (IdP) to provide users with an alternative authentication option. Because you have enabled profile management, users can connect and disconnect their accounts with the third-party identity providers on the profile management page. However, some users are reporting that they do not see any such options on the sign-on page and the profile management page. The following screen captures illustrate what they see.

A screen capture of a third-party identity provider sign-on page.
A screen capture of a third-party identity provider profile management page.

Browser extensions, particularly those designed to block ads or social network components, might block the user interface elements representing the third-party identity providers you enabled.

Verify if users are using browser extensions that might have caused this issue. Disable or fine-tune the browser extension to resolve the issue.