Problems with the administrative console

To troubleshoot problems with the administrative console, consider these potential causes:

The web application container used to host the console is not running. If an error occurs while trying to start it, then consult the logs for the web application container.
If a problem occurs while trying to authenticate to the web application container, then make sure that the target PingAuthorize Server is online. If it is online, then the access log may provide information about the reasons for the authentication failure.

JVM memory issues

For servers running Java 7 and hosting web applications like the administrative console, an inadequate PermSize setting might cause an OutOfMemoryError related to PermGen space, as shown in the following error log example:

[02/Mar/2016:07:50:27.017 -0600] threadID=2 category=UTIL
    severity=SEVERE_ERROR msgID=-1 msg="The server experienced an unexpected
    error. Please report this problem and include this log file.
    OutOfMemoryError: PermGen space
    ()\ncom.unboundid.directory.server.core.DirectoryServer.uncaughtException
    (DirectoryServer.java:15783)\njava.lang.ThreadGroup.uncaughtException
    (ThreadGroup.java:1057)\njava.lang.ThreadGroup.uncaughtException
    (ThreadGroup.java:1052)\njava.lang.ThreadGroup.uncaughtException
    (ThreadGroup.java:1052)\njava.lang.Thread.dispatchUncaughtException
    (Thread.java:1986)\nBuild revision: 22496\n"