Troubleshooting data store issues
Resolve PingFederate data store issues related to failing to establish a connection to a data store and directory.
| Problem | Solution |
|---|---|
When setting up the JDBC data store, a connection cannot be established. |
Verify that the proper drivers and connectors have been installed. Also, verify the connection URL, user name, and password. If unsuccessful, contact your database administrator. For more information, see Configuring a JDBC connection. |
Cannot connect to a Directory Service with the LDAP protocol. |
Verify the connection URL, port, principal, and credentials. If unsuccessful, contact your system administrator. For more information, see Configuring an LDAP connection. If using LDAPS, ensure the LDAP server’s SSL certificate is signed by a trusted certificate authority or is imported into PingFederate. For more information, see Manage trusted certificate authorities. |