1. Complete the following fields:
    • Subject: Enter a description of your request, including the action to be taken.
    • Environment Type: Specify the type of environment affected by this request.
    • Proposed Change Window: Specify the dates or times in which you want the work complete.
  2. From the Capability list, select PingAccess service requests > Runtime properties.
  3. In the Runtime property name(s) field, provide the name of the property you want to change.
  4. In the Runtime property value(s) field, provide the new value of the property.
  5. Select the appropriate description from the Business Priority list:
    • Change needed by deadline to avoid business impact
    • Change modifies existing functionality
    • Change adds new functionality
  6. Enter a description of your request in the Description field.
  7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
  8. Click Save to submit your request.