Account Recovery
What Is Account Recovery?
Account recovery describes the use case where a user is known to the customer (that is, registered in PingOne Recognize) but needs to be authenticated on a new device. Typically this is where:
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The user was previously enrolled on a device but no longer has access to it.
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The user is adding a backup device.
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The user is known to the customer (for example, submitted a selfie during onboarding) but has not yet authenticated on a device via Mobile SDK in the customer app (which would require PingOne Recognize IDV Bridge).
Client State
PingOne Recognize can recover an account from the PingOne Recognize client state.
The client state is obtained either:
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From your backend through PingOne Recognize IDV Bridge:
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To generate this state, see IDV Bridge SaaS or IDV On-Premise.
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Then refer to New Device Activation to learn how to use this state to bind a user ID to a new device.
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From your client app using the PingOne Recognize Mobile SDK:
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Generate the client state during live enrollment or authentication.
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Then refer to New Device Activation to learn how to use this state to bind a user ID to a new device.
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