Getting support
Ping Identity provides support services, professional services, training through Ping Identity University, and partner services to assist you in setting up and maintaining your deployments. For a general overview of these services, refer to https://www.forgerock.com.
Ping Identity has staff members around the globe who support our international customers and partners. For details on Ping Identity’s support offering, including support plans and service level agreements (SLAs), visit https://www.forgerock.com/support.
Ping Identity publishes comprehensive documentation online:
-
The Ping Identity Knowledge Base offers a large and increasing number of up-to-date, practical articles that help you deploy and manage Ping Identity software.
While many articles are visible to community members, Ping Identity customers have access to much more, including advanced information for customers using Ping Identity software in a mission-critical capacity.
-
Ping Identity product documentation, such as this document, aims to be technically accurate and complete with respect to the software documented. It is visible to everyone and covers all product features and examples of how to use them.