Known issues
Enterprise Connect Passwordless Mac Agent version 2.7.1
This version contains the following known issues, which we’ll fix in future versions:
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Refresh User Profile doesn’t work for local users: The Refresh User Profile option for local users, located in the security tab of the management console, doesn’t work on macOS. Clicking this option deletes the password history, which prevents the Mac from retrieving the correct local password. Ping Identity advises Mac users not to use this option.
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Jamf policy issues: When Jamf is on the Mac, Enterprise Connect Passwordless Mac Agent is unable to sync the password. Users might need to disable Jamf password policies to resolve this issue.
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sudo for Bypass users: Users in Bypass mode currently need a password to run sudo.
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Password sync failure related to multiple user accounts: Passwords don’t update automatically when switching between accounts. Users need to lock and unlock the machine to initiate the password sync.
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Misleading Kerberos error message: When Kerberos doesn’t connect to the server because of a sign-on failure, the message shown to users mistakenly states that the Kerberos ticket is expired.
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Automatic password sync: The automatic password sync feature works only on the latest MacOS (Sonoma). Users of previous MacOS versions will receive the sync password popup screen.
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Password-free experience: If authentication is rejected by the server when enabling Enterprise Connect Passwordless, users receive confirmation that the process has succeeded, although they can’t sign on.