Getting support
Ping provides support services, professional services, training through Ping University, and partner services to assist you in setting up and maintaining your deployments. You can find a general overview of these services in Ping website.
Ping has staff members around the globe who support our international customers and partners. For details on Ping’s support offering, including support plans and service level agreements (SLAs), visit Ping support.
Ping publishes comprehensive documentation online:
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The Ping Knowledge Base offers a large and increasing number of up-to-date, practical articles that help you deploy and manage Ping software.
While many articles are visible to community members, Ping customers have access to much more, including advanced information for customers using Ping software in a mission-critical capacity.
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Ping product documentation, such as this document, aims to be technically accurate and complete with respect to the software documented. It’s visible to everyone and covers all product features and examples of how to use them.