FedRAMP Solutions for Government User Guide

Backup and restoration

PingFederate and PingDirectory support full and incremental backups, which can be customized to meet your needs. Submit your backup and restoration requests through the service request form, accessible from the Support & Community page.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. From the Capability list, select Platform service requests → Backup and restoration.

  3. In the Product field, indicate whether your request is regarding PingAccess, PingDirectory, or PingFederate.

  4. Select the appropriate description from the Business Priority list:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  5. Enter a description of your request in the Description field.

  6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  7. Click Save to submit your request.