Upgrades
Product upgrades can be performed on request. Upgrades are provided once per year and security patches are applied when they are available. Additional upgrades might require a fee for Professional Services assistance. Submit your upgrade requests through the service request form, accessible from the Support & Community page.
Steps
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Complete the following fields:
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Subject: Enter a description of your request, including the action to be taken.
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Environment Type: Specify the type of environment affected by this request.
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Proposed Change Window: Specify the dates or times in which you want the work complete.
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From the Capability list, select Platform service requests → Upgrades.
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In the Product to upgrade field, indicate whether this request is regarding PingAccess, PingDirectory or PingFederate.
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In the Version field, indicate the version to which you want to upgrade.
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Select the appropriate description from the Business Priority list:
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Change needed by deadline to avoid business impact
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Change modifies existing functionality
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Change adds new functionality
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Enter a description of your request in the Description field.
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If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
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Click Save to submit your request.