FedRAMP Solutions for Government User Guide

Logging settings

PingAccess generates logs that record server events. To change the log settings so that more or less data is obtained in the log files, submit a request through the service request form. This form is accessible from the Support & Community page.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. From the Capability list, select PingAccess service requests → Logging settings.

  3. In the Logging files field, provide the name of the affected logging files. For example, pingaccess-engine_audit.log or pingaccess_agent_audit.log.

  4. In theLog level field, select the level of logging you want to obtain:

    • Trace

    • Debug

    • Error

    • Info

    • Warn

  5. In the Logging events field, specify affected logging events.

  6. Select the appropriate description from the Business Priority list:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  7. Enter a description of your request in the Description field.

  8. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  9. Click Save to submit your request.