Localization
Administrators can provide localized versions of user-facing status messages generated by PingAccess. To change messages for localization purposes, submit a request through the service request form. This form is accessible from the Support & Community page.
Steps
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Complete the following fields:
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Subject: Enter a description of your request, including the action to be taken.
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Environment Type: Specify the type of environment affected by this request.
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Proposed Change Window: Specify the dates or times in which you want the work complete.
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From the Capability list, select PingAccess service requests → Localization.
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Select the appropriate description from the Business Priority list:
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Change needed by deadline to avoid business impact
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Change modifies existing functionality
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Change adds new functionality
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In the Description field, describe the localization update request.
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If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
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Click Save.
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Click the Attachments tab and upload a
.zip
file that contains all files in the language-packs directory you are updating. Request the latest instance of these files from us before making your update, if necessary.