FedRAMP Solutions for Government User Guide

Logging settings

PingDirectory generates logs that record server events. To change these logging settings, submit a request through the service request form, accessible from the Support & Community page.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. From the Capability list, select PingDirectory service requests → Logging settings.

  3. In the Logging files field, provide the name of the log file you want to change.

  4. In theLog publisher type field, indicate the type of log publisher used.

  5. Select the appropriate description from the Business Priority list:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  6. Enter a description of your request in the Description field.

  7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  8. Click Save to submit your request.