FedRAMP Solutions for Government User Guide

User-facing screens

PingFederate supplies HTML templates to provide information to end users, or to request user input when processing their requests. To change these templates, submit a request through the service request form, accessible from the Support & Community page.

About this task

Each PingFederate template contains specific variables that can be used for rendering the associated web page. You can see the variables and usage examples in the comments of each template. Refer to Customizable user-facing screens for variables that are available across all templates.

These templates use the Velocity template engine, an open-source Apache project. For information about Velocity, refer to the Velocity project documentation on the Apache website.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. From the Capability list, select PingFederate service requests → User-facing screens.

  3. In the Pages to be updated field, specify which pages should be updated. For example,forgot-password.html.

  4. Select the appropriate description from the Business Priority list:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  5. Enter a description of your request in the Description field.

  6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  7. Click Save.

  8. Click the Attachments tab and and upload a .zip file that contains all files in the template directory you are updating. Request the latest instance of these files before making your update, if necessary.