FedRAMP Solutions for Government User Guide

Plugins

To install a new plugin, or upgrade an existing plugin, submit a request through the service request form, accessible from the Support & Community page.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. From the Capability list, select PingAccess service requests → Plugins.

  3. In the Plugin name field, provide the name of the plugin you want to install.

  4. In the Plugin version field, provide the plugin version you want to install.

  5. Select the appropriate description from the Business Priority list:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  6. In the Description field, indicate whether the request is for a new plugin or an upgrade to an existing plugin.

  7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  8. Click Save to submit your request.